⎯ Refund & Return Policy ⎯

At Mehrunnissa, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

Eligibility for Returns

You may request a return under the following conditions:

  • The item received is damaged or defective

  • The item received is incorrect

  • The product is unused, unworn, and in original condition

  • The item is returned in its original packaging with all tags attached

Return requests must be made within 7 days of receiving the product.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Used or worn products

  • Items damaged due to customer misuse

  • Products without original packaging or tags

  • Clearance or final sale items (if applicable)

Return Process

To request a return, please contact us with the following details:

  • Order number

  • Product details

  • Reason for return

  • Photos of the product (if damaged or incorrect)

You can contact us at:

Email: rufiamesrun@gmail.com
Phone: +971 52 721 7268

Our support team will review your request and provide further instructions.

Refunds

Once the returned item is received and inspected, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be processed through the original payment method

  • The refund process may take 5–10 business days depending on your payment provider

Shipping Costs

  • Return shipping costs may be the responsibility of the customer unless the product is defective or incorrect.

  • Original shipping charges are non-refundable, unless the return is due to our error.

Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the item.

We will arrange a replacement or refund depending on the situation.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible.

To request a cancellation, please contact us immediately.

Policy Updates

Mehrunnissa reserves the right to modify this Refund & Return Policy at any time. Updated policies will be posted on this page.

Contact Us

If you have any questions regarding refunds or returns, please contact us:

Website: https://mehrunnissa.ae/
Email: rufiamesrun@gmail.com